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售后服務介紹

Introduction to After-sale Service

 

北京賽克賽德酒店設備有限公司經過十幾年長期實踐,在產品質量售后服務工作上建立起獨特、完善的售后服務管理體系,我們在抓售后服務前,首先注重售前的產品質量把關,堅決杜絕不合格產品進入市場,為完善的售后服務工作奠定良好的基礎。

   After more than ten years of practice, Beijing Succeed Hotel Equipment Co., Ltd. has created a unique, perfect after-sale service management system in relation to product quality after-sale service. Before commencing after-sale service, we first focus on control of product quality before sale, stop resolutely the entry of substandard products into the market, and lay a good foundation for the perfect after-sales service.

在十幾年的售后服務工作中,我們以準時、準確、快速達標為原則,建立獨立的售后服務管理部門,健全全部客戶檔案及定期回訪工作記錄,以保證全方位售后服務工作不漏項。

In more than ten years of after-sale service, on the basis of the principle of “punctual accurate, and fast achievement of standard", we have established an independent after-sale service management department, and improved all customer files and regular visit work records to ensure completion of the full range of after-sales service.

 

在為客戶提供了無微不致的服務的同事,我們重點抓技術隊伍的素質提高,對新產品進行系統培訓,要求技術人員做到三知道。即:知道維修產品的規格型號及使用年限;知道客戶使用情況及培訓情況,知道維修的重點及關鍵。做到心中有數的同時,抓快速反應,在規定時間內及時快速的解決維修出現的問題,保證客戶所有廚房設備安全正常使用。我們365天全天候24小時的售后服務讓客戶真正體會到買的安心,用的放心。

While providing customers with meticulous service, we give emphasis on improving the quality of the technical team, conduct systematic training on new products, and require technicians to have "three knows", namely: know the specification/model and useful life of the product for repair; know customer usage and training, and know the focus and key of repair. Concentrating on "rapid response", we quickly solve maintenance problems in a timely manner within the stipulated time, and ensure the safe and normal use of all customer kitchen equipment. By means of 365 days X 24h service, we allow customers to really appreciate the “relieved purchase, and assured use”.

 

1、售后服務機構After-sales service agency

 

部門:北京賽克賽德酒店設備有限公司下屬的工程部

Department: Beijing Succeed Hotel Equipment Co., Ltd., Engineering Department

職責:全面負責所有廚房設備的售后服務工作。

Responsibilities: Overall responsibility for after-sale service of all the kitchen equipment

售后服務維修電話:010—84721591

After-sales maintenance telephone: 010 -84721591

聯系人:陶小姐    

Contact: Miss Tao     

 

2、售后服務人員情況After-sales service personnel

本公司有專業維修技術人員15人,其中精通制冷設備技術人員3人;機電維修人員3;其它為綜合服務人員(全面型人才)。

This Company has 15 professional maintenance technicians, including 3 persons proficient in refrigeration equipment; 3 electromechanical maintenance personnel; others being integrated service personnel (comprehensive talents).

 

負責該項目的工程師名單:

List of engineers responsible for the project:

 

 

 Engineer Xing:  13911031716

 Engineer Ren:  13439843763

 

4、設備備件情況 Spare parts of equipment

 

  為保證售后服務工作不出現問題,我們建立了常用零配件儲備庫房,設主任對備品備件進行管理,對常用備件按照13的比例進行配置,以保證后方服務工作不掉線。  

To ensure high-quality after-sale service, we have established a warehouse for storage of common spare parts. A director takes charge of spare parts management, and configures the common spare parts in the ratio of 1:3, in order to ensure that the rear service is not dropped.

 

  重點儲存的備件為: 燃氣設備用爐具備件

                     制冷設備用電器配件

                     機具設備常用電線及配件

                     所有管道常用管件

                     其它配件(綜合擺放)

 

Major spare parts for storage:

Stove spare parts for gas equipment

                     Electrical accessories for refrigeration equipment

                     Commonly used wires and accessories for machines and tools

                     Commonly used fittings for all pipes

                     Other accessories (placed comprehensively)

 

5、售后服務聯系方式After-sales service contact

工程部維修辦公室聯系電話:工作期間 010-84721591

 

非工作時間:(24小時)             13439445272

                                                  13439843763

Engineering Department, Maintenance Office Tel:

Working hours: 010-84721591

Non-working hours: (24 hours) 13439843763

                                           

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